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In embracing Genting Malaysia’s vision to be the leading integrated resort operator in the world, we stand true to our sustainability mission to ensure high standards of governance across our entire operation, promote responsible business practices, manage environmental impacts and meet the social needs of the community and nation.

Genting Malaysia’s continuous commitment to sustainability transcends beyond corporate responsibility as we also focus on enhancing value to our stakeholders. Guided by our Sustainability Policy, we have gained momentum and exhibited a stronger appreciation in driving sustainability in our operations.

Attesting to our commitment to the environment, Genting Malaysia takes great responsibility in monitoring efficient utilisation of water and energy. One of our first major projects towards affordable and sustainable energy supply is the installation of a heat pump system at First World Hotel. This initiative has been recognised as the largest renewable energy hot water system in the country. Our operations in the UK have also managed to recycle 96% of solid waste that was generated.

The mountaintop location of RWG has given Genting Malaysia the unique opportunity to champion the green agenda. Our “Genting Green Generation” (“G3”) platform is a testament to our commitment to achieve the highest levels of sustainability in everything that we do. In maintaining and preserving our biological heritage, we preserve the habitat of diverse species of flora and fauna in the rainforest of RWG. This enables our guests to enjoy panoramic views of lush mountain ranges.

Our target is to improve our year-on-year customer satisfaction results (“A-score” ratings – Very Satisfied) by 4% and we are pleased that we have exceeded this goal with a 6.1% improvement from 2016. This achievement was not possible without the boundless support and commitment from our employees. As such, we put tremendous effort on selecting and nurturing our employees.
We ensure that our employees receive appropriate training and development. In our desire to create a conducive working environment, we are always looking out for means to improve employee welfare and engagement and have invested over RM56 million in upgrading employee facilities in Malaysia. As we move ahead we will continue to care for our employees’ health and wellness, and create an environment where our employees can flourish.

Meeting the needs of our community is an important aspect of our sustainability agenda. We are proud to have sponsored underprivileged groups and youth towards nurturing sports talent in Malaysia. We have also supported the residents of Bimini in the Bahamas affected by Hurricane Irma. Across our operations, we have contributed financial assistance to the community, impacting over 66,000 people.

To further enhance our sustainability reporting this year, we have adopted the latest Global Reporting Initiative (GRI) Standards. We have also taken into account the relevant performance measures and indicators from our overseas operations, to provide a holistic view of our sustainability practice across Genting Malaysia.

As we continue in our journey, we will strive to meet our stakeholders’ expectations and aim to improve the execution of Genting Malaysia’s sustainability agenda through impactful strategies, targets and measures. On behalf of Genting Malaysia, I would like to take this opportunity to thank all our stakeholders in supporting our sustainability journey and I look forward to working with all of you towards a better future.

Dato’ Sri Lee Choong Yan
Chairman of Sustainability Steering Committee and
President & Chief Operating Officer


As a global leader in the Leisure and Hospitality industry, we aim to provide world-class services and entertainment in a safe, responsible and sustainable environment. Our mission as a responsible corporate citizen is to ensure high standards of governance across our entire operation to promote responsible business practices, manage environmental impacts and meet the social needs of the community and nations where we have business operations. Towards this end, we strive to achieve the following under Economic, Environment and Social pillars:

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