2025 marked a year of consolidation and progress, with sustainability becoming more firmly embedded in how we govern, operate and grow the business. Across operations in Malaysia, the United Kingdom, the United States and the Bahamas, we focused on translating commitments into disciplined execution, strengthening systems, accountability and decisionmaking to support long-term resilience.

Sustainability today is no longer a standalone agenda; it is a lens through which we assess risk, guide investment, enhance customer experience and deliver stakeholder value. Guided by our four sustainability pillars: Sound Governance, Marketplace Stewardship, Protecting the Environment and Uplifting People, we continued to advance a practical, outcomes-driven approach aligned with global best practices and evolving regulatory expectations.

Strong governance remains the foundation of Genting Malaysia’s sustainability framework. Throughout 2025, the Board maintained active oversight of sustainability matters through regular updates from management and the Sustainability Steering Committee.

This oversight ensured that we consistently integrated ESG considerations into strategy, enterprise risk management and key operational decisions.

Accountability strengthening was a significant development during the year, clearly embedding sustainability-related risks and priorities into performance management, with ESG-linked indicators incorporated into senior leadership evaluations. This alignment reinforces ownership at the highest levels and supports consistent execution across the organisation.

We continued to uphold high standards of ethical conduct, regulatory compliance and digital resilience across all jurisdictions. The Group recorded zero material cybersecurity or significant data privacy non-compliance incidents during the year, reflecting the effectiveness of internal controls, globally recognised certifications and ongoing employee awareness programmes. These measures are essential for protecting trust, safeguarding data and maintaining business continuity in an increasingly digital environment.

Delivering responsible, high-quality customer experiences remains central to Genting Malaysia’s business model. In 2025, we continued to enhance how we engage guests across our integrated resorts by combining service excellence, innovation and responsibility.

Digitalisation played an increasingly important role in improving customer journeys and operational efficiency. The continued rollout of GIVA, our generative AI chatbot, at Resorts World Genting enhanced service responsiveness, accessibility and convenience. Across markets, structured customer feedback mechanisms, satisfaction tracking and loyalty programmes supported continuous improvement in service delivery.

Responsible gaming remained a core priority. During the year, we strengthened early detection, education and intervention measures, enhanced self-exclusion tools and expanded digital awareness initiatives. These efforts empower informed decision-making while safeguarding guests and reinforcing regulatory trust.

Beyond guest engagement, we continued to generate positive economic impact through local procurement, SME participation and supplier capacity building. Initiatives such as Genting ProcureBiz 2025 in Malaysia strengthened collaboration with suppliers, showcased sustainable solutions and reinforced our commitment to responsible sourcing and long-term supply chain resilience.