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As I review last year, I cannot help but reflect on the unprecedented impact the COVID-19 pandemic has had on all our lives. The crisis left no one unscathed, claiming many lives and challenging countries and the global economy.

I am immensely proud of Genting Malaysia’s resilience in the face of these global health and economic challenges. Support from employees, guests and business partners was unfaltering and all leadership teams have been steadfast and dedicated in their management. These challenges have only strengthened our resolve to continue working towards our vision of being the leading integrated resort operator in the world.

As safety is paramount in the Genting family, RWG requires all its employees, third-party workers and contractors to undergo a strict and regular screening and testing regime for COVID-19. Our rigorous testing protocols include antibody tests and more recently antigen tests. RWG has been continuously conducting deep cleaning and thorough sanitisation throughout the resort as well as adhering to the strict SOPs issued by the government. Physical distancing, wearing face masks and adopting good personal hygiene practices have also been strictly enforced throughout all operations.

We took fast and decisive action in dealing with the pandemic. For example, the Ministry of Health’s Strategic Preparedness and Response Plan signalled that its frontliners’ PPE supply was critical. We took the initiative to invite Bentong Prison and several local organisations to help us make PPE for frontline healthcare workers. This is what true sustainability is all about — making a collective difference by balancing economic, social and environmental principles to achieve equal harmony.

We have been learning many important lessons over the course of this pandemic and have leveraged technology in new ways to adapt to the new normal. The pandemic propelled Genting Malaysia forward on its digital transformation journey. Several systems introduced throughout the resort not only address pandemic prevention but will enhance customer experience.

Our sustainability strategic direction – focusing on people development, sustainable value chain, environmental management and good corporate governance – remains pivotal during these transformative times. Our operations in the US, UK and Bahamas continue to support organisations, projects and programmes that create opportunities for economic and social progress. Some of these programmes target workforce development, arts and culture, health and wellness and responsible gaming.

During these trying times, our top priorities have been protecting the well-being of our workforce, guests and patrons; mitigating the spread of COVID-19; and running the business safely. We have re-engineered our processes and developed a comprehensive safety plan in line with the government’s guidelines, global best practices and World Health Organisation recommendations. This proactive approach keeps all our guests and employees safe and reassures them that their well-being will continue to be prioritised throughout the resort.

Though the pandemic continues to have a hugely adverse impact on lives and livelihoods, it has also offered individuals and corporations a chance to reshape the world in a more sustainable way.

We continue to manage our resources through innovations that harmonise complex interactions between architecture, construction and building service engineering. Our Malaysian operations have implemented various energy optimisation programmes that reduce energy consumption while minimising environmental damage. Various environmental stewardship programmes have also been introduced at our overseas operations including introducing building management systems, building temperature control and auto-shutoff devices. We will continue to develop a proactive and progressive approach to energy efficiency to ensure operations are responsible and cost-effective.

After months of hiatus due to COVID-19, I am humbled to witness that Genting Malaysia remains the top choice for holidaymakers. I would like to personally thank you for your continuous trust and support. I can assure you that strict SOPs are in place as we commit to delivering an exciting and safe experience at our resorts.

We continue to perform with a purpose and broader sustainability perspective in the long term. I am confident that we will make a positive contribution to the recovery of the tourism industry and economy as a whole, thanks to our deep risk knowledge, close stakeholder relationships and capital strength. I invite you to read about our sustainability journey to discover our story and ambitions.

Before I end my message, I would like to acknowledge our frontline employees in particular. Business continuity is only possible thanks to their collective efforts, unwavering commitment and discipline. I would also like to extend my gratitude to all stakeholders for their continuous trust and support. We hope you enjoy reading about our sustainability progress and as always, we welcome any comments and suggestions.

Dato’ Sri Lee Choong Yan
Chairman of Sustainability Steering Committee and
President & Chief Operating Officer & Executive Director


As a global leader in the Leisure and Hospitality industry, we aim to provide world-class services and entertainment in a safe, responsible and sustainable environment.

Genting Malaysia’s mission as a responsible corporate citizen is to ensure high standards of governance across its entire operations to promote responsible business practices, manage environmental impacts and meet the social needs of the community and nation.

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