Sustainability is ingrained in our corporate DNA and will play an even more integral role in the future. Over the past year, we strengthened our sustainability commitments and advanced our agenda. I am delighted to share our annual progress in this Sustainability Report.

Although 2022 was a year of challenges, achievements and transformation, our sustainable development priorities remained the cornerstone of our long-term value proposition. Our environmental, social and governance (“ESG”) performance reflects a strong focus on our ongoing engagements with various stakeholders, including policymakers, business partners, the community and our people.

Genting Malaysia remains committed to engaging with stakeholders as expectations change and challenges remain. We endeavour to achieve our sustainable development targets, responding to evolving risks and opportunities that arise effectively. Our purpose guides our work; providing the most delightful and memorable experiences and advancing sustainable growth and stakeholders’ value. This resolve is the driving force behind everything we do.

We formalised our ESG framework during the year and established meaningful partnerships that support the value-creation model. Our team is building a transformative sustainability platform that drives ESG performance across the business, creating opportunities that benefit future generations.

Similarly, in 2022, we made strides toward establishing exceptional customer service by enhancing customers’ experiences at every step of their journey, such as through the rollout of the new Genting SkyWorlds Virtual Queue “VQ” Experience and the launch of Genting UK’s revamped MyGenting App. Experience innovation is equally important as product innovation — this is our promise to every patron. In Malaysia, we launched Project e-Leisure 2.0, marking a significant milestone in RWG’s journey to digitalisation. This major initiative is critical to modernising the Group’s technology infrastructure and will enable us to deliver a more seamless and personalised experience to our customers.

Responding to the global climate change crisis, responsible development and sustainable resource utilisation and emissions remain key focus areas in Genting Malaysia’s business strategy. The Group aims to achieve a sustainable balance between development projects and the conservation of its ecosystem. We also endeavour to reduce our environmental footprint across our operations by effectively managing energy, water and waste.