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Dear Valued Stakeholders, 2021 was yet another challenging year for us due to the ongoing COVID-19 pandemic which had a far-reaching impact on our operations globally. Amidst the economic and social pressures on our business, we recognised that staying true to our core values and sustainability commitment is more critical now than ever. Our ambition to embed sustainability into everything we do is instilled in our heritage, and will continue to serve as our compass to navigate these challenges in a manner that sustains our business, uplifts communities, and maintains environmental stewardship.

We have been able to demonstrate resilience and adaptability in the face of these unprecedented challenges. Our global footprint in some of the world’s most dynamic markets, along with the skills and diversity of our people, puts us in a unique position to build social resilience for our stakeholders and ensure business continuity with minimal disruption.


Sustainability – which fuels the wellbeing of future generations while protecting current resources – is deeply embedded into our corporate DNA and business strategies. Our sustainability focus has been integral in ensuring that we remain agile in undertaking transformative change. Some of our key efforts include enhancing business growth while staying attuned to the demands and expectations of the changing world. We are currently making enhancements to our sustainability framework, including the introduction of elements of performance management. Being able to quantify and track our progress in a structured manner will allow us to accurately assess new opportunities and risks that emerge in the post-pandemic world.


The climate crisis has emerged as one of the most pressing concerns of our time. To further our goal of contributing towards a greener future, Genting Malaysia seeks to capture and embark on new opportunities that allow us to grow our business in a sustainable manner. Our strong global presence was established by placing responsible resource consumption at the heart of our business. Over the years, we have set reduction targets and adopted industry best practices to systematically reduce our environmental footprint. In 2021, we have taken definitive steps towards enhancing our environmental disclosures by introducing baseline climatelinked disclosure, aligned with the recommendations set forth by the Taskforce on Climate Related Financial Disclosure.


Our people play a key role in our long-lasting success, and are fundamental to the services that we offer to our guests. At Genting Malaysia, we treat all our colleagues as part of an extended family by caring deeply for each and every individual. We pledge to maintain a diverse, collaborative and harmonious workplace that will bring out the best in each employee and encourage a high-performance culture, which is essential in building a sustainable business and conducive working environment.

Supporting employee wellbeing, mitigating workplace health risks, and promoting community health, form crucial tenets of Genting Malaysia’s unwavering commitments in ensuring the safety and wellbeing of all our stakeholders. The last two years have seen us intensifying our efforts to safeguard our employees and guests throughout the global health crisis. As part of Resorts World Genting’s StaySafe Promise, we implemented resort-wide and department-specific best practices to manage workplace health and safety risks. We also leveraged digital innovation in new and unique ways, such as transitioning to contactless measures and cashless systems to minimise physical contact and enhance our customer experience, thus allowing for seamless business continuity during the pandemic. As we continue to weather the impacts of the pandemic and reopen our resorts, we will remain vigilant and enforce stringent standard operating procedures (“SOPs”) to keep all guests and employees safe at our resorts.

Looking Towards the Future

In spite of the challenges caused by the COVID-19 pandemic, 2021 saw us making significant progress in advancing our sustainability performance. Moving into 2022, we will continue to embrace the core values that have underpinned our success and deliver positive impact to our employees, guests and stakeholders. Above all, we must promote the growth and wellbeing of the communities in which we operate, while working to reduce our environmental footprint. We are cautiously optimistic about our ability to emerge stronger and better in the upcoming year and realise our sustainability ambitions while balancing our economic aspirations as a leading global integrated resort operator.

Dato’ Sri Lee Choong Yan
Chairman of Sustainability Steering Committee and
President & Chief Operating Officer & Executive Director

24 February 2022


As a global leader in the Leisure and Hospitality industry, we aim to provide world-class services and entertainment in a safe, responsible and sustainable environment.

Genting Malaysia’s mission as a responsible corporate citizen is to ensure high standards of governance across its entire operations to promote responsible business practices, manage environmental impacts and meet the social needs of the community and nation.

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