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Sustainability is ingrained in our corporate DNA and will play an even more integral role in the future. Over the past year, we strengthened our sustainability commitments and advanced our agenda. I am delighted to share our annual progress in this Sustainability Report.

Although 2022 was a year of challenges, achievements and transformation, our sustainable development priorities remained the cornerstone of our long-term value proposition. Our environmental, social and governance (“ESG”) performance reflects a strong focus on our ongoing engagements with various stakeholders, including policymakers, business partners, the community and our people.

Marketplace Stewardship

Genting Malaysia remains committed to engaging with stakeholders as expectations change and challenges remain. We endeavour to achieve our sustainable development targets, responding to evolving risks and opportunities that arise effectively. Our purpose guides our work; providing the most delightful and memorable experiences and advancing sustainable growth and stakeholders’ value. This resolve is the driving force behind everything we do.

We formalised our ESG framework during the year and established meaningful partnerships that support the value-creation model. Our team is building a transformative sustainability platform that drives ESG performance across the business, creating opportunities that benefit future generations.

Similarly, in 2022, we made strides toward establishing exceptional customer service by enhancing customers’ experiences at every step of their journey, such as through the rollout of the new Genting SkyWorlds Virtual Queue “VQ” Experience and the launch of Genting UK’s revamped MyGenting App. Experience innovation is equally important as product innovation — this is our promise to every patron. In Malaysia, we launched Project e-Leisure 2.0, marking a significant milestone in RWG’s journey to digitalisation. This major initiative is critical to modernising the Group’s technology infrastructure and will enable us to deliver a more seamless and personalised experience to our customers.

Protecting the Environment

Responding to the global climate change crisis, responsible development and sustainable resource utilisation and emissions remain key focus areas in Genting Malaysia’s business strategy. The Group aims to achieve a sustainable balance between development projects and the conservation of its ecosystem. We also endeavour to reduce our environmental footprint across our operations by effectively managing energy, water and waste.

Uplifting People

As I reflect on Genting Malaysia’s success, much of our achievements are due to the continued support from our cohesive, engaged community. Genting Malaysia is a family empire that cherishes mutual respect and compassion, and our local and overseas operations have become pillars in the local communities. Our long-term integrated community-building strategy focuses on developing local communities in various ways.

Sound Governance

Genting Malaysia will continue its legacy – being a world-renowned entertainment haven. With robust governance, extensive risk knowledge, close stakeholder relationships and capital strength, I am confident that we will continue to positively influence the recovery of the hospitality and tourism industry and the broader economy.

This year reminded me of what an effective team can achieve when optimally deployed for success. I look forward to the coming months as we continue to ramp up our operations worldwide. There will also be favourable developments in the United States with the opening of Resorts World Hudson Valley (“RWHV”).

I thank you for supporting us on this journey to be the leading integrated resort operator in the world. We recognise the impact of our footprint and our role in facilitating meaningful change to benefit the people and the places impacted by our operations. As we continue our ESG journey, we look forward to setting and meeting increasingly ambitious targets and sharing our progress with you. I hope you’ll join us on the ride.

Dato’ Sri Lee Choong Yan
Chairman of Sustainability Steering Committee
President & Executive Director of Genting Malaysia Berhad

23 February 2023

Sustainability Framework

As a global leader in the Leisure and Hospitality industry, we aim to provide world-class services and entertainment in a safe, responsible and sustainable environment.

Genting Malaysia’s mission as a responsible corporate citizen is to ensure high standards of governance across its entire operations to promote responsible business practices, manage environmental impacts and meet the social needs of the community and nation.

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