As at 31 December 2009, the Group
has a total workforce of approximately 13,700 employees. The Group provides a
supportive working culture through training and development programmes, safety
and health procedures and regulations as well as internal events and
Employee Development: Training and employee development is vital in
developing a productive, dynamic and dedicated workforce in line with the
company’s culture and vision. In 2009, over 8,500 Group employees attended
internal and external training programmes. The Group provides training in
competency and in key areas such as grooming, etiquette, personal impact,
customer service and service delivery particularly for front-line personnel.
Regular departmental team-building activities aim to foster team spirit and
teamwork, promote good camaraderie and improve communication between all levels
In 2009, 19 management trainees graduated and joined the Group as permanent
employees while 10 middle management personnel graduated from advanced
management courses through programmes of the Malaysian Association of Hotels
Training and Education Center (MAHTEC). Furthermore, 3 Hotel Industry
Apprenticeship Scheme (HIAS) students completed their training and were offered
employment at the Group’s hotels.
The Group awarded scholarships to 21 deserving employees including candidates
from MAHTEC, Kolej Antarabangsa Genting Inti (KAGI) and Institute of Charted
Accountants in England and Wales (ICAEW). The Group also recruited six
Management Trainees to undergo oneyear training with the Human Resources (“HR”)
Safety & Health: The Group conducts safety, health and environmental
training programmes to create awareness and instill consciousness and sound
practices within its workforce. In January 2009, an official Environmental,
Health and Safety (“EHS”) policy was internally endorsed towards an
environmental-friendly, healthy and safe workplace for all employees.
In March 2009, the Group was awarded ISO 14001 and OHSAS 18001 certifications
for Maxims Genting, Highlands Hotel, Resort Hotel, Theme Park Hotel, First World
Hotel, Theme Park Operations, Security Department, Warehouse/Receiving
Department, Human Resources Department, Transport Department and Group
Centralised Procurement Department.
As at 31 December 2009, the OSH Section had recorded a 90% attendance for the
EHS Awareness Training Program by all staff whose divisions are certified.
The NIOSH-Genting Safety Passport (NGSP) Program between the National Institute
of Occupational Safety and Health (NIOSH) and the Company (GENM), is being
carried out to instill awareness amongst contractors on Occupational Safety and
The Group also developed action plans in relation to the Influenza A (H1N1)
outbreak in compliance with Ministry of Health guidelines. Steps taken included
awareness-creation (through memos, posters, notice board announcements and
intranet), constant monitoring of the situation, flu vaccinations and placement
of thermal scanners at strategic areas in the Resort.
Internal Communication: The Group maintains a regular communication
channel with employees through an internal communication network that includes a
bi-weekly employee newsletter, the intranet-GGIP, internal notice boards and
Resorts World Genting’s core values are trust, integrity and mutual respect,
being warm & caring, always looking out for one another, sharing resources, in a
fun and happy environment. These values are reflected in the quarterly Employee
of the Month Awards, the annual Employees’ Appreciation Nite, Genting Employees’
Carnival 2009 exclusive to employees and families, managers’ and annual
conferences. The 21st Genting Malaysia Senior Managers’ Conference at Sentosa
Resort & Spa in Singapore had the theme “Branding and Leadership in a New
Competitive Environment”, focusing on great leadership and obtaining great
results within a competitive environment by forging collaboration and synergy.
At Awana Genting Highlands, the 16th Human Resources Conference 2009 themed
“Championing HR Fundamentals” was held, focusing on building stronger
interpersonal ties amongst HR personnel, and to promote team spirit towards
delivering effective results.
The 10th Collective Agreement was signed in November 2009 between GENM and the
Resorts World Employees’ Union, entitling union members to increased salary
adjustments, additional allowances and hospitalisation benefits. The HR
Department continues to foster employee welfare and development to provide a
wholesome work life for all employees.
Source: Genting Malaysia
Annual Report 2009