As at 31 December 2009, the Group has a total workforce of approximately 13,700 employees. The Group provides a supportive working culture through training and development programmes, safety and health procedures and regulations as well as internal events and communication.

Employee Development: Training and employee development is vital in developing a productive, dynamic and dedicated workforce in line with the company’s culture and vision. In 2009, over 8,500 Group employees attended internal and external training programmes. The Group provides training in competency and in key areas such as grooming, etiquette, personal impact, customer service and service delivery particularly for front-line personnel. Regular departmental team-building activities aim to foster team spirit and teamwork, promote good camaraderie and improve communication between all levels of employees.

In 2009, 19 management trainees graduated and joined the Group as permanent employees while 10 middle management personnel graduated from advanced management courses through programmes of the Malaysian Association of Hotels Training and Education Center (MAHTEC). Furthermore, 3 Hotel Industry Apprenticeship Scheme (HIAS) students completed their training and were offered employment at the Group’s hotels.

The Group awarded scholarships to 21 deserving employees including candidates from MAHTEC, Kolej Antarabangsa Genting Inti (KAGI) and Institute of Charted Accountants in England and Wales (ICAEW). The Group also recruited six Management Trainees to undergo oneyear training with the Human Resources (“HR”) Department.

Safety & Health: The Group conducts safety, health and environmental training programmes to create awareness and instill consciousness and sound practices within its workforce. In January 2009, an official Environmental, Health and Safety (“EHS”) policy was internally endorsed towards an environmental-friendly, healthy and safe workplace for all employees.

In March 2009, the Group was awarded ISO 14001 and OHSAS 18001 certifications for Maxims Genting, Highlands Hotel, Resort Hotel, Theme Park Hotel, First World Hotel, Theme Park Operations, Security Department, Warehouse/Receiving Department, Human Resources Department, Transport Department and Group Centralised Procurement Department.

As at 31 December 2009, the OSH Section had recorded a 90% attendance for the EHS Awareness Training Program by all staff whose divisions are certified.

The NIOSH-Genting Safety Passport (NGSP) Program between the National Institute of Occupational Safety and Health (NIOSH) and the Company (GENM), is being carried out to instill awareness amongst contractors on Occupational Safety and Health (OSH).

The Group also developed action plans in relation to the Influenza A (H1N1) outbreak in compliance with Ministry of Health guidelines. Steps taken included awareness-creation (through memos, posters, notice board announcements and intranet), constant monitoring of the situation, flu vaccinations and placement of thermal scanners at strategic areas in the Resort.

Internal Communication: The Group maintains a regular communication channel with employees through an internal communication network that includes a bi-weekly employee newsletter, the intranet-GGIP, internal notice boards and e-Kiosks.

Resorts World Genting’s core values are trust, integrity and mutual respect, being warm & caring, always looking out for one another, sharing resources, in a fun and happy environment. These values are reflected in the quarterly Employee of the Month Awards, the annual Employees’ Appreciation Nite, Genting Employees’ Carnival 2009 exclusive to employees and families, managers’ and annual conferences. The 21st Genting Malaysia Senior Managers’ Conference at Sentosa Resort & Spa in Singapore had the theme “Branding and Leadership in a New Competitive Environment”, focusing on great leadership and obtaining great results within a competitive environment by forging collaboration and synergy. At Awana Genting Highlands, the 16th Human Resources Conference 2009 themed “Championing HR Fundamentals” was held, focusing on building stronger interpersonal ties amongst HR personnel, and to promote team spirit towards delivering effective results.

The 10th Collective Agreement was signed in November 2009 between GENM and the Resorts World Employees’ Union, entitling union members to increased salary adjustments, additional allowances and hospitalisation benefits. The HR Department continues to foster employee welfare and development to provide a wholesome work life for all employees.

Source: Genting Malaysia Berhad Annual Report 2009

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